BAGUIO CITY – The management information system division of the city budget office targets the automation of the building permit application process and the public assistance and complaints desk (PACD) next year.
City budget officer Leticia Clemente said these are the latest phases in the computerization program of the city government after the completion of the Real Property Tax Assessment and Computation System (RPTACS), the electronic Business Permit and Licensing System (e-BPLS), payroll, leave administration, biometrics or time-keeper systems, the Legislative Tracking and Information System, city website upgrading and the general services office information system (GSOIS) which automated all office processes and streamline the procurement, inventory and asset management functions of the city general services office (GSO).
The building permit process automation will be a component of the City Building and Architecture Office (CBAO) Information System while the online PACD will be used as an entry level support for the Citizen Relation Management (CRM), according to MIT officer-in-charge Mario Diaz.
The CBAOIS aims to improve the CBAO office operations and targets the reduction of the processing time and transportation expenses of the applicants, according to Diaz.
He said it will provide a venue and channel via the Internet for online submission of building application and attachments of digital copy as reference for review and evaluation. This in return will provide immediate information on the results of the initial online review and evaluation conducted by CBAO.
Any recommendations before the actual submission of architectural designs and plans will be known to the applicants via the system.
Another system functionality, according to Diaz, is the online tracking of the application status and updates which will use the web technology platform features.
Responsiveness for all platforms of all types of mobile devices is also an embedded feature. Transparency of information like cost estimates and fees will also be available to the applicants.
Moreover, the CBO-MITD will also target the online payment feature depending on the project progressive output and results from external consultations and support for the financial module of the system.
Diaz said the system is now at its 40 percent development phase. The initial version of the system is targeted to be published on March 2017.
On the CRM, Diaz said it will provide venue for assistance and complaints directly to the office or department involved via the Internet technology.
“The web chat features the real time communication with the assigned officer of the day of each department,” he said.
However, he said the system is still at its beta version while they will work on the development of stable version.
He said training sessions will be conducted to the member of PACD committee and stakeholders.
They hope to publish the system by February 2017./Aileen P. Refuerzo#